Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the terms below.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, accessories, manuals, and tags, where applicable.

• Proof of purchase or order details may be required.

• Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

7-Day Refund Policy

Refund requests must be submitted within 7 days of receiving your order.

Once we receive and inspect the returned product, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.

Refund processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos/videos of the product and packaging. We will review the issue and provide an appropriate solution.

Return Shipping

Return shipping charges may apply depending on the reason for the return. If the item is defective, damaged, or incorrectly supplied by us, we may cover the return shipping costs.

Non-Returnable Items

Some items may not be eligible for return, including products that have been used, damaged by the customer, or opened where applicable due to hygiene or safety requirements.

How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

• Order number

• Product name

• Reason for return/refund

• Photos or videos, if applicable

We reserve the right to inspect returned products and determine eligibility in accordance with this policy and applicable UAE consumer protection laws.